{"id":62663,"date":"2021-03-16T11:37:11","date_gmt":"2021-03-16T10:37:11","guid":{"rendered":"https:\/\/harlander-partner.eu\/noteikumi-un-ligumi\/sla-pakalpojumu-limena-ligums\/"},"modified":"2025-11-26T02:36:49","modified_gmt":"2025-11-26T01:36:49","slug":"sla-pakalpojumu-limena-ligums","status":"publish","type":"page","link":"https:\/\/harlander-partner.eu\/lv\/noteikumi-un-ligumi\/sla-pakalpojumu-limena-ligums\/","title":{"rendered":"SLA \u2013 Pakalpojumu l\u012bme\u0146a l\u012bgums"},"content":{"rendered":"\n

Pakalpojumu l\u012bme\u0146a l\u012bgums (SLA)<\/h2>\n\n

Pieejam\u012bba, k\u013c\u016bdu nov\u0113r\u0161ana, apkope, atbalsts, apm\u0101c\u012bba, t\u0101l\u0101ka att\u012bst\u012bba \u2013 daudzi pakalpojumu sniedz\u0113ji prec\u012bzi nedefin\u0113 \u0161o pakalpojumu apjomu.<\/p>\n\n

T\u0101d\u0113j\u0101di pakalpojumu sniedz\u0113js pak\u013cauj sevi klienta da\u017ek\u0101rt pamatotaj\u0101m, da\u017ek\u0101rt neprofesion\u0101laj\u0101m un nepamatotaj\u0101m gaid\u0101m, kas bie\u017ei vien skan \u0161\u0101di: “Viss, vienm\u0113r, nekav\u0113joties, iek\u013cauts cen\u0101.”<\/p>\n\n

Maz\u0101k ac\u012bmredzams ir tas, ka pakalpojumu sniedz\u0113js t\u0101d\u0113j\u0101di ar\u012b pats sev sare\u017e\u0123\u012b dz\u012bvi. Nepietiekamas vadl\u012bnijas neizb\u0113gami noved pie sv\u0101rst\u012bgiem, k\u013c\u016bdainiem un gr\u016bt\u0101k apr\u0113\u0137in\u0101miem pakalpojumiem. <\/p>\n\n

\u0160o probl\u0113mu risin\u0101jums ir “Pakalpojumu l\u012bme\u0146a l\u012bgums”. Pakalpojumu l\u012bme\u0146a l\u012bgums prec\u012bzi defin\u0113 sniedzamos pakalpojumus un regul\u0113 nepiecie\u0161amos un \u0101rk\u0101rtas p\u0101rtraukumus, k\u0101 ar\u012b to sekas. T\u0101d\u0113j\u0101di pakalpojums k\u013c\u016bst pl\u0101nojams ab\u0101m l\u012bgumsl\u0113dz\u0113j\u0101m pus\u0113m. <\/p>\n

\n \n \"Rechtsanwalt\n \n Peter Harlander
\n Harlander & Partner Rechtsanw\u00e4lte<\/span>\n <\/span>\n <\/a>\n \u201eIch kenne die Anforderungen an ein SLA nicht nur aus meiner \u00fcber 20-j\u00e4hrigen juristischen T\u00e4tigkeit, sondern auch aus der t\u00e4glichen Praxis als Gesellschafter und Gesch\u00e4ftsf\u00fchrer von IT-Unternehmen.\u201c<\/span>\n <\/div>\n\n

SLA saturs<\/h2>\n\n

Pakalpojumu l\u012bme\u0146a l\u012bgumi (SLA) regul\u0113 cita starp\u0101 \u0161\u0101dus punktus:<\/p>\n\n

    \n
  • M\u0113r\u0137is<\/li>\n\n\n\n
  • Iek\u013cautie pakalpojumi<\/li>\n\n\n\n
  • Iz\u0146\u0113mumi<\/li>\n\n\n\n
  • L\u012bgumsl\u0113dz\u0113jas puses<\/li>\n\n\n\n
  • Lomas<\/li>\n\n\n\n
  • Atbild\u012bba<\/li>\n\n\n\n
  • Pakalpojumu kvalit\u0101tes defin\u012bcija<\/li>\n\n\n\n
  • Pieejam\u012bba, uzticam\u012bba, uzturam\u012bba<\/li>\n\n\n\n
  • R\u0101d\u012bt\u0101ji<\/li>\n\n\n\n
  • Aug\u0161\u0113j\u0101s\/apak\u0161\u0113j\u0101s robe\u017eas<\/li>\n\n\n\n
  • K\u013c\u016bdu klases<\/li>\n\n\n\n
  • M\u0113r\u012b\u0161anas metodes<\/li>\n\n\n\n
  • Atskaites<\/li>\n\n\n\n
  • Reakcijas laiki<\/li>\n\n\n\n
  • Dro\u0161\u012bbas pas\u0101kumi<\/li>\n\n\n\n
  • Darb\u012bbas laiks<\/li>\n\n\n\n
  • Atjaunin\u0101jumi<\/li>\n\n\n\n
  • Jaunin\u0101jumi<\/li>\n\n\n\n
  • Apkopes interv\u0101li<\/li>\n\n\n\n
  • Apkopes logi<\/li>\n\n\n\n
  • \u0100rk\u0101rtas apkope<\/li>\n\n\n\n
  • Atbalsta veidi<\/li>\n\n\n\n
  • Atbalsta l\u012bme\u0146i<\/li>\n\n\n\n
  • At\u013caujas<\/li>\n\n\n\n
  • Sazi\u0146as kan\u0101li<\/li>\n\n\n\n
  • Pieteikumu sist\u0113mas<\/li>\n\n\n\n
  • Valodas<\/li>\n\n\n\n
  • Darba laiks<\/li>\n\n\n\n
  • Uz\u0146\u0113muma br\u012bvdienas<\/li>\n\n\n\n
  • Apm\u0101c\u012bbas<\/li>\n\n\n\n
  • Nor\u0113\u0137ini<\/li>\n\n\n\n
  • Darb\u012bbas termi\u0146\u0161<\/li>\n\n\n\n
  • Izbeig\u0161ana<\/li>\n\n\n\n
  • Izmai\u0146as<\/li>\n\n\n\n
  • Sankcijas<\/li>\n\n\n\n
  • Bonusi<\/li>\n\n\n\n
  • Str\u012bdu iz\u0161\u0137ir\u0161ana<\/li>\n<\/ul>\n\n

    \u0160o punktu praktiski piem\u0113rojama, uz\u0146\u0113muma darb\u012bbas procesiem un pakalpojumu sniedz\u0113ja uz\u0146\u0113muma veiktsp\u0113jai piel\u0101gota izstr\u0101de ir absol\u016bti nepiecie\u0161ama, lai izvair\u012btos no atbild\u012bbas.<\/p>\n","protected":false},"excerpt":{"rendered":"Pakalpojumu l\u012bme\u0146a l\u012bgums (SLA) Pieejam\u012bba, k\u013c\u016bdu nov\u0113r\u0161ana, apkope, atbalsts, apm\u0101c\u012bba, t\u0101l\u0101ka att\u012bst\u012bba \u2013 daudzi pakalpojumu sniedz\u0113ji prec\u012bzi nedefin\u0113 \u0161o pakalpojumu apjomu. T\u0101d\u0113j\u0101di pakalpojumu sniedz\u0113js pak\u013cauj sevi klienta da\u017ek\u0101rt pamatotaj\u0101m, da\u017ek\u0101rt …","protected":false},"author":1,"featured_media":0,"parent":58440,"menu_order":34,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","footnotes":""},"categories":[1313,1344],"tags":[],"class_list":["post-62663","page","type-page","status-publish","hentry","category-it-tiesibas","category-ligumtiesibas"],"acf":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"336x":false,"352x":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"yarpp-thumbnail":false},"uagb_author_info":{"display_name":"Peter Harlander","author_link":"https:\/\/harlander-partner.eu\/lv\/author\/secondpromotion\/"},"uagb_comment_info":0,"uagb_excerpt":"Pakalpojumu l\u012bme\u0146a l\u012bgums (SLA) Pieejam\u012bba, k\u013c\u016bdu nov\u0113r\u0161ana, apkope, atbalsts, apm\u0101c\u012bba, t\u0101l\u0101ka att\u012bst\u012bba \u2013 daudzi pakalpojumu sniedz\u0113ji prec\u012bzi nedefin\u0113 \u0161o pakalpojumu apjomu. T\u0101d\u0113j\u0101di pakalpojumu sniedz\u0113js pak\u013cauj sevi klienta da\u017ek\u0101rt pamatotaj\u0101m, da\u017ek\u0101rt ...","_links":{"self":[{"href":"https:\/\/harlander-partner.eu\/lv\/wp-json\/wp\/v2\/pages\/62663","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/harlander-partner.eu\/lv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/harlander-partner.eu\/lv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/harlander-partner.eu\/lv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/harlander-partner.eu\/lv\/wp-json\/wp\/v2\/comments?post=62663"}],"version-history":[{"count":0,"href":"https:\/\/harlander-partner.eu\/lv\/wp-json\/wp\/v2\/pages\/62663\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/harlander-partner.eu\/lv\/wp-json\/wp\/v2\/pages\/58440"}],"wp:attachment":[{"href":"https:\/\/harlander-partner.eu\/lv\/wp-json\/wp\/v2\/media?parent=62663"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/harlander-partner.eu\/lv\/wp-json\/wp\/v2\/categories?post=62663"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/harlander-partner.eu\/lv\/wp-json\/wp\/v2\/tags?post=62663"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}