{"id":62654,"date":"2021-03-16T11:37:11","date_gmt":"2021-03-16T10:37:11","guid":{"rendered":"https:\/\/harlander-partner.eu\/bendrosios-salygos-ir-sutartys\/sla-paslaugu-lygio-sutartis\/"},"modified":"2025-11-26T02:36:27","modified_gmt":"2025-11-26T01:36:27","slug":"sla-paslaugu-lygio-sutartis","status":"publish","type":"page","link":"https:\/\/harlander-partner.eu\/lt\/bendrosios-salygos-ir-sutartys\/sla-paslaugu-lygio-sutartis\/","title":{"rendered":"SLA \u2013 Paslaug\u0173 lygio sutartis"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-service-level-agreement-sla\">Paslaug\u0173 lygio sutartis (SLA)<\/h2>\n\n<p class=\"wp-block-paragraph\">Prieinamumas, klaid\u0173 taisymas, prie\u017ei\u016bra, palaikymas, mokymai, tobulinimas \u2013 daugelis paslaug\u0173 teik\u0117j\u0173 tiksliai neapibr\u0117\u017eia \u0161i\u0173 paslaug\u0173 apimties.<\/p>\n\n<p class=\"wp-block-paragraph\">Taip paslaug\u0173 teik\u0117jas patenka \u012f kartais pagr\u012fstus, kartais neprofesionalius ir nepagr\u012fstus kliento l\u016bkes\u010dius, kurie da\u017enai skamba taip: \u201eViskas, visada, nedelsiant, \u012fskai\u010diuota \u012f kain\u0105.&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\">Ma\u017eiau akivaizdu yra tai, kad paslaug\u0173 teik\u0117jas taip pat apsunkina savo gyvenim\u0105. Ai\u0161ki\u0173 gairi\u0173 tr\u016bkumas nei\u0161vengiamai lemia svyruojan\u010dias, klaidingas ir sunkiau apskai\u010diuojamas paslaugas. <\/p>\n\n<p class=\"wp-block-paragraph\">\u0160i\u0173 problem\u0173 sprendimas vadinamas \u201epaslaug\u0173 lygio sutartimi&#8221;. Paslaug\u0173 lygio sutartis tiksliai apibr\u0117\u017eia teikiamas paslaugas ir reglamentuoja b\u016btinus bei neplaninius pertraukimus bei j\u0173 pasekmes. Taip paslaugos tampa planuojamos abiem sutarties \u0161alims.  <\/p>\n    <div class=\"mr-quote mrbg clearfix\">\n        <a class=\"mr-quote-person\" href=\"\/ueber-uns\/rechtsanwalt-peter-harlander\/\" title=\"Rechtsanwalt Peter Harlander\">\n            <img decoding=\"async\" class=\"mr-quote-person-img\" src=\"https:\/\/harlander-partner.eu\/wp-content\/themes\/harlander\/design\/ph100.webp\" width=\"100\"\n                 height=\"100\" loading=\"lazy\" alt=\"Rechtsanwalt Peter Harlander\">\n            <span class=\"mr-quote-person-text\">\n            Peter Harlander<br>\n            <span class=\"mr-quote-person-function\">Harlander &amp; Partner Rechtsanw\u00e4lte<\/span>\n        <\/span>\n        <\/a>\n        <span class=\"mr-quote-content\">\u201eIch kenne die Anforderungen an ein SLA nicht nur aus meiner \u00fcber 20-j\u00e4hrigen juristischen T\u00e4tigkeit, sondern auch aus der t\u00e4glichen Praxis als Gesellschafter und Gesch\u00e4ftsf\u00fchrer von IT-Unternehmen.\u201c<\/span>\n    <\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-sla-inhalte\">SLA turinys<\/h2>\n\n<p class=\"wp-block-paragraph\">Paslaug\u0173 lygio sutartys (SLA) reglamentuoja, be kita ko, \u0161iuos punktus:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Tikslai<\/li>\n\n\n\n<li>\u012etrauktos paslaugos<\/li>\n\n\n\n<li>I\u0161imtys<\/li>\n\n\n\n<li>Sutarties \u0161alys<\/li>\n\n\n\n<li>Vaidmenys<\/li>\n\n\n\n<li>Atsakomyb\u0117s<\/li>\n\n\n\n<li>Paslaug\u0173 kokyb\u0117s apibr\u0117\u017eimas<\/li>\n\n\n\n<li>Prieinamumas, patikimumas, prie\u017ei\u016bra<\/li>\n\n\n\n<li>Rodikliai<\/li>\n\n\n\n<li>Vir\u0161utin\u0117s \/ apatin\u0117s ribos<\/li>\n\n\n\n<li>Klaid\u0173 klas\u0117s<\/li>\n\n\n\n<li>Matavimo metodai<\/li>\n\n\n\n<li>Ataskait\u0173 teikimas<\/li>\n\n\n\n<li>Reagavimo laikas<\/li>\n\n\n\n<li>Saugumo priemon\u0117s<\/li>\n\n\n\n<li>Veikimo laikas<\/li>\n\n\n\n<li>Atnaujinimai<\/li>\n\n\n\n<li>Patobulinimai<\/li>\n\n\n\n<li>Prie\u017ei\u016bros intervalai<\/li>\n\n\n\n<li>Prie\u017ei\u016bros langai<\/li>\n\n\n\n<li>Neeilin\u0117 prie\u017ei\u016bra<\/li>\n\n\n\n<li>Palaikymo tipai<\/li>\n\n\n\n<li>Palaikymo lygiai<\/li>\n\n\n\n<li>Leidimai<\/li>\n\n\n\n<li>Komunikacijos kanalai<\/li>\n\n\n\n<li>U\u017eklaus\u0173 sistemos<\/li>\n\n\n\n<li>Kalbos<\/li>\n\n\n\n<li>Darbo valandos<\/li>\n\n\n\n<li>\u012emon\u0117s atostogos<\/li>\n\n\n\n<li>Mokymai<\/li>\n\n\n\n<li>Atsiskaitymas<\/li>\n\n\n\n<li>Trukm\u0117<\/li>\n\n\n\n<li>Nutraukimas<\/li>\n\n\n\n<li>Pakeitimai<\/li>\n\n\n\n<li>Sankcijos<\/li>\n\n\n\n<li>Premijos<\/li>\n\n\n\n<li>Gin\u010d\u0173 sprendimas<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Prakti\u0161kas \u0161i\u0173 punkt\u0173 pritaikymas, atsi\u017evelgiant \u012f paslaug\u0173 teik\u0117jo \u012fmon\u0117s veiklos procesus ir paj\u0117gumus, yra b\u016btinas siekiant i\u0161vengti atsakomyb\u0117s.<\/p>\n","protected":false},"excerpt":{"rendered":"Paslaug\u0173 lygio sutartis (SLA) Prieinamumas, klaid\u0173 taisymas, prie\u017ei\u016bra, palaikymas, mokymai, tobulinimas \u2013 daugelis paslaug\u0173 teik\u0117j\u0173 tiksliai neapibr\u0117\u017eia \u0161i\u0173 paslaug\u0173 apimties. Taip paslaug\u0173 teik\u0117jas patenka \u012f kartais pagr\u012fstus, kartais neprofesionalius ir &#8230;","protected":false},"author":1,"featured_media":0,"parent":58432,"menu_order":34,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","footnotes":""},"categories":[1312,1343],"tags":[],"class_list":["post-62654","page","type-page","status-publish","hentry","category-it-teise","category-sutarciu-teise"],"acf":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"336x":false,"352x":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"yarpp-thumbnail":false},"uagb_author_info":{"display_name":"Peter Harlander","author_link":"https:\/\/harlander-partner.eu\/lt\/author\/secondpromotion\/"},"uagb_comment_info":0,"uagb_excerpt":"Paslaug\u0173 lygio sutartis (SLA) Prieinamumas, klaid\u0173 taisymas, prie\u017ei\u016bra, palaikymas, mokymai, tobulinimas \u2013 daugelis paslaug\u0173 teik\u0117j\u0173 tiksliai neapibr\u0117\u017eia \u0161i\u0173 paslaug\u0173 apimties. Taip paslaug\u0173 teik\u0117jas patenka \u012f kartais pagr\u012fstus, kartais neprofesionalius ir ...","_links":{"self":[{"href":"https:\/\/harlander-partner.eu\/lt\/wp-json\/wp\/v2\/pages\/62654","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/harlander-partner.eu\/lt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/harlander-partner.eu\/lt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/harlander-partner.eu\/lt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/harlander-partner.eu\/lt\/wp-json\/wp\/v2\/comments?post=62654"}],"version-history":[{"count":0,"href":"https:\/\/harlander-partner.eu\/lt\/wp-json\/wp\/v2\/pages\/62654\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/harlander-partner.eu\/lt\/wp-json\/wp\/v2\/pages\/58432"}],"wp:attachment":[{"href":"https:\/\/harlander-partner.eu\/lt\/wp-json\/wp\/v2\/media?parent=62654"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/harlander-partner.eu\/lt\/wp-json\/wp\/v2\/categories?post=62654"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/harlander-partner.eu\/lt\/wp-json\/wp\/v2\/tags?post=62654"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}